The Civil Aviation Authority (CAA) has conducted a review into airline refund practices during the Covid-19 pandemic and has found Virgin Atlantic to be one of the worst for delayed customer refunds.
A quote from the review, “Virgin Atlantic is one of the airlines that our review identified as not processing refund requests sufficiently quickly and as having a sizeable backlog of refund requests”. Some customers have had to wait 120 days to receive their refunds. Continue reading
It is being reported that TUI has announced cancellations of all flights to Florida from the UK and Ireland due to depart up to and including November 30 2020.
The reports state that TUI said: “The decision has been made following new health and safety measures implemented at Walt Disney World to ensure the safety of its guests.”
“These changes would significantly impact the holiday experience for many Tui customers who plan their magical and often once in a lifetime Florida holiday.” Continue reading