The Civil Aviation Authority (CAA) has conducted a review into airline refund practices during the Covid-19 pandemic and has found Virgin Atlantic to be one of the worst for delayed customer refunds.
A quote from the review, “Virgin Atlantic is one of the airlines that our review identified as not processing refund requests sufficiently quickly and as having a sizeable backlog of refund requests”. Some customers have had to wait 120 days to receive their refunds. Continue reading